I have worked in the leisure and entertainment industry for 16 years becoming the Granada TV Rental UK Quality and Customer Service Training Consultant. I was instrumental in helping Granada TV Rental achieve accreditation to ISO 9000 in July 1995 the first in the retail industry.
I taught in Further Education Teacher and was Course Team Leader for Business Studies in the FE Sector for over 14 years with a large percentage of my learners going on to Higher Education. As a Teacher trainer I have designed, developed and delivered a range of teaching qualifications (AET, CET and DET).
As Internal Quality Assurer I have designed, developed and delivered Quality Assurance training based on my experience of over 20 years as an External Quality Assurer for Pearsons, Highfield and TQUK.